Our revision policy is designed to ensure your complete satisfaction. Depending on the package selected, clients may request unlimited revisions as long as the original design concept remains intact. Our team is committed to making necessary changes promptly, completing all revisions within 48 hours. We encourage active client participation during this process to deliver a final product that aligns perfectly with your vision and expectations.
Refunds are granted only under specific conditions. If you approve or request changes to the initial designs, refund eligibility is void. Full refunds (minus a 10% administrative fee) apply only if a refund is requested before delivery of initial concepts. Partial refunds may be available within 48 to 96 hours after delivery, while no refunds are accepted after final approvals or prolonged inactivity on the client's part.
Clients are responsible for providing timely feedback and monitoring communication channels, such as the client dashboard, to avoid delays. Neglecting messages may impact project timelines and refund eligibility. Our support team is available 24/7 to assist you. Only official communications from our verified email addresses or toll-free numbers are valid. Unauthorized contacts will not be acknowledged or acted upon by our company.
Upon final payment, you receive full ownership rights of the delivered design. However, if a refund is issued, all rights revert to our company, and you must cease usage. We cooperate with copyright authorities to protect original work and prevent unauthorized reuse. While we guarantee unique, custom designs, clients are responsible for securing copyright protection on their own end once the project is complete.
We prioritize quality and originality in every project, following detailed client instructions to deliver a product that meets your needs. Unlimited revisions within your chosen package help ensure your satisfaction. Our money-back guarantee is in place to protect clients who are genuinely dissatisfied, provided the design fails to meet the original brief, and all reasonable attempts to resolve issues have been made.
We securely archive all finalized project files for easy retrieval if needed. Should you require access after delivery, simply contact us, and we will promptly resend your files. Our team remains available around the clock for any questions or support requests, ensuring a smooth and stress-free experience from start to finish.
All refund requests must be submitted via official support channels—toll-free phone, live chat, or email. We review each request carefully and respond promptly with approval or denial. Once a refund is granted, all design rights revert to our company, and the client forfeits all usage rights. Our refund policy is strict to maintain fairness and protect the integrity of our creative work.
Both parties agree to refrain from publicly criticizing or disparaging each other or their employees, partners, and affiliates on any public forum or social media. Any violation may result in reasonable compensation for damages. We uphold a professional and respectful environment for all clients and staff during and after the contract term.